Watch the real process
Described and actual are different things.
Because the same order was typed into three systems by three people on three different days.
Duplication is the root of most reporting problems. When a record exists in several places, each copy drifts, and reconciling them becomes a monthly job nobody enjoys or trusts.
Fixing it starts with watching the work rather than reading the process document, which is usually out of date and describes what someone intended rather than what happens.
Then it's one process at a time, documented as it's built. Big-bang projects fail because everything changes at once and nobody can tell which part broke.
Described and actual are different things.
Prove it works before scaling it.
You buy direct, so the advice stays honest.
A free review, then a written quote if it's a fit.